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  • Where does the trip begin
    The trip begins at the Tubing Station at West Canada Creek Campground located at 12275 State Route 28, Poland NY.
  • Where does the trip end
    Your trip ends where it began! Once you float the river, the flow brings you back to the beautiful West Canada Creek Campground where you can safely come out of the water in the park and get to your car.
  • What time do I need to arrive for my trip?
    To ensure a smooth and enjoyable experience, we kindly request that you arrive at least 30 minutes before your scheduled departure time. This will allow our team to properly size you for a life jacket and give you ample time to browse for any necessary items or items you may have forgotten. Please note that the bus will depart promptly as scheduled, and unfortunately, we are unable to provide refunds for late arrivals.
  • How does transportation work
    The West Canada Tubing Company bus is a 29 seater passenger bus. You will get on the bus a few minutes prior to your assigned booking time and be dropped off at one of the 3 stops up the river.
  • What is your cancellation Policy
    Guest Cancellations: If you need to cancel your tubing trip, you can do so at any time up to 48 hours before the scheduled departure. In such cases, you will receive a full refund. We appreciate your understanding that cancellations made within the 48-hour window may not be eligible for a refund. Weather-Related Cancellations: The safety of our guests is paramount. In the event of heavy rain, thunderstorms, high winds, or high water levels, we may need to cancel trips to ensure your safety. If we determine that these conditions pose a risk, we will reschedule your trip or provide a full refund at no additional charge. Your safety is our top priority. Our Right to Cancel: We reserve the right to cancel tubing trips if we deem that river flows, storm conditions, or wind speeds are unsafe. If such a cancellation occurs, you will have the option to reschedule your trip for another date or receive a full refund.
  • Do I have to sign a waiver
    All participants must sign a waiver. The waiver is electronic. You sign the waiver once you book . The waiver is required by our insurer and must be signed electronically. No waiver – no go. No EXCEPTIONS! Minors: Anyone under 18 is considered a minor and must have a parent or guardian sign the waiver.
  • Do you provide Dry Bags for personal belongings
    We have several options of dry bags for sale in the Campground Store or in the Tubing Shack. These are well rated and we highly recommend them!
  • Can I bring my wallet, phone and keys on the water
    We know how important your phone is to you. Many people stream the trip BUT things also have a way of going into the river, never to be seen again. We take absolutely no responsibility for loss or damage. If you're going take these items, you must bring Ziploc bags for added protection or any– a plastic shopping bag is a good option. Remember, things may get wet if they aren't in a ziploc bag. We do sell several options of Dry Bags specifically for this purpose both in the Tubing Shack and in the Campground Store, and recommend this option best!
  • What are the age limits
    We suggest that child be at least 4 years of age for tubing. If a child is under 75 lbs a parent or guardian must supply a child sized life-vest
  • Are there any weight or physical limits?
    The weight limit is 250 pounds for the Tubes. You also have to be able to get in and out by yourself, both when you get into the river and while on the river in case you get into shallow water.
  • Can I bring my pet
    Sorry – no (and we have and love all animals). Their nails can puncture the Tubes.
  • Can I dispose my refuse in the river
    It’s against the law to throw litter or glass of any kind into the river. Moreover, we are an environmental conscious company and appreciate all that you can do to leave the waters around us free of debris to preserve the beautiful area we live in.
  • Will there be any white water along the route
    The West Canada Creek is a reasonably wide lazy river. The current will carry you along at approximately1 mile per hour. If you want to see waterfalls the section of the river from Prospect to Trenton falls is home to seriously big waterfalls, now open at times throughout the year for tourists, but likely never open to kayakers or tubers! During the spring runoff when the river is in full force flood stage, we don’t take guests at that time because it’s dangerous. We also monitor the river every morning to ensure the water is running at optimal flow for tubing and do not operate should these levels be higher than deemed safe and suggest you don't either.
  • What happens in case of a thunderstorm
    If there’s a sudden thunderstorm before the tour begins, we hold the right to cancel or reschedule the trip. Thunderstorms usually pass in 25 minutes. We reserve the right to cancel the tour depending on weather conditions. If the tour has been paid and then cancelled because of weather conditions, your refund is 100%.
  • What if a thunderstorm comes while I am on the river
    During summertime afternoons, thunderstorms can pop up. The odds of being struck by lightning are very low. No one has ever been struck by lightning while on the river with us, but you should be cautious. We recommend the following. First, get out of the water and onto the shore. Once on land don’t stand next to any large trees. Find some smaller trees or sit in a clearing. You can use your Tube as a shelter to sit under. The storm will pass usually within 20-minutes. Then you can finish your tubing trip.
  • Do I have to be able to swim
    Since the River is relatively shallow, non-swimmers go tubing with us often. For about 75% of your trip, the river is less than four feet deep. We provide a life jacket that you must wear. There are a couple of areas where the water is over 6ft deep so wear your life jacket. A note on the West Canada. River levels will generally be high enough for paddling year round, water is released both from the Hinckley reservoir and at the Power Company at the Trenton Falls Gorge. The river is known to rise and drop rapidly due to the upstream power operations that we continuously monitor.
  • Can we pay cash on arrival
    If you’re in the area and haven’t been able to book online, call 315-826-7390 to confirm we can accommodate you. We do have a tubing shack and you can make an instant reservation and credit card payment here!
  • When do you open and close for the Season
    We generally open May Long Weekend and close after Labor Day.
  • What should we wear
    Cool days a fleece sweater, nylon windbreaker; Warm days – sneakers or sport sandals and shorts.
  • When is the best time to go tubing
    Any time – the West Canada has excellent flows May to September. Weekdays are less crowded, as are the early weekends.
  • What is the water temperature
    During May & early June, the water is cool but not cold. Later in the summer, the river warms up, to roughly 70℉
  • Why don't you offer Large Rafts and Canoes
    We want your experience to be fun and a great value. The Grand often has shallow spots and large rafts and canoes get stuck. Our Tubes are designed for shallow water.
  • Are washrooms available
    Our launch area has Port a pottys for your use. Not fancy in any way but does the job. Along the river, there will not be any facilities but there are woods and meadows. If you're coming from afar, stop at the service center along the way that will have washrooms that are open. We'll update this FAQ when there are any changes. A reminder that washroom facilities within the campground are off limits and only for use for guests staying at the campground.
  • Are alcohol or legal drugs allowed on the shuttle trip
    We do not recommend bringing or consuming alcoholic beverages or legal drugs before or during Tubing. Should you choose to consume either, you do so at your own risk. Illegal drugs are strictly prohibited.
  • Are we allowed water, soft drinks and food on the trip
    Absolutely! We offer floating coolers for sale in the Tubing Shack or Campstore. Feel free to bring or buy these items. All containers must be glass free though to protect the river and guests from potential accidents.
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